Legal & Privacy - Olivottoil Nutraceutical Extra Virgin Olive Oil

Access and acceptance of the terms

By browsing and using this website you accept these terms of use in full. If you do not agree, you should stop using the website.

Use of content and intellectual property

All texts, images, logos, trademarks and other content published on this website are the property of Olivottoil or are used under license. You may view, download and print content only for personal and non-commercial use, provided that you do not remove any copyright or ownership notice. Any reproduction, distribution, modification or re-use of content for commercial purposes is prohibited without our prior written consent.

Accuracy of information

We take care to keep the information on this website accurate and up to date, especially regarding product characteristics and health-related explanations. Nevertheless, we cannot guarantee that all information is always free from errors, omissions or outdated elements. The information provided is for general information only and is not a substitute for medical advice. Always consult a qualified healthcare professional for any decision regarding your health.

Limitation of liability

Within the limits permitted by law, Olivottoil shall not be liable for any direct or indirect damage arising from the use or impossibility of use of this website, including damages caused by viruses or inaccuracies, unless caused by our wilful misconduct or gross negligence.

Links to third-party websites

This website may contain links to external websites or platforms (such as Amazon). Olivottoil has no control over these websites and is not responsible for their content, security or data processing practices. When you leave our website, you should always read the legal notices, terms and privacy policies of the third-party site.

Changes to the website and to the terms

We may modify, suspend or discontinue any part of the website at any time, as well as update these terms of use. Changes become effective upon publication on this page. We encourage you to check this section regularly.

Scope of these conditions

These e-commerce terms and conditions apply to all online purchases of Olivottoil products made through this website or to purchases that originate from this website and are completed on external marketplaces, where explicitly stated.

Products, prices and availability

Product descriptions, images and technical details are provided to help you make an informed choice. However, small variations in packaging or appearance may occur without affecting product quality. All prices are indicated in the relevant currency and include VAT, unless otherwise specified. Shipping costs, where applicable, are shown separately before completing the order.

Ordering process on this website

1. Select your products and add them to the cart.
2. Enter your contact details, shipping address and, if requested, billing information.
3. Review the order summary, including products, quantities, prices and shipping costs.
4. Confirm acceptance of these terms and of the privacy and cookie policies.
5. Proceed to payment via the available secure methods.

The contract is concluded when you receive an order confirmation email from us. Please keep this email as proof of purchase.

Payments

We use secure payment systems provided by recognized payment service providers. Payment methods may include credit card, debit card, bank transfer or other digital payment solutions, depending on your country. Your payment details are processed exclusively by the payment provider and are not stored by Olivottoil, except for limited information necessary for accounting and legal purposes.

Shipping, delivery times and risk transfer

We ship to the countries indicated during checkout. Delivery times are indicative and may vary depending on your location and the period of the year. Risk of loss or damage to the products passes to you when you physically receive the products.

Right of withdrawal, returns and refunds

If you are a consumer resident in the European Union, you generally have 14 days from the date of delivery to withdraw from the contract without giving any reason, except for cases where the law excludes or limits this right (for example for products that have been opened and can no longer be returned for hygiene reasons). To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable period. Returned products must be intact, unopened and properly packaged. Once we receive and inspect the products, we will refund the amounts paid, excluding any additional costs due to your choice of a type of delivery other than the least expensive standard delivery offered.

Purchases completed on Amazon or other marketplaces

In many cases, clicking on a purchase link on this website will redirect you to the Amazon marketplace or other third-party platforms where the sale is actually completed. In these situations, the contract is concluded directly with the marketplace seller under the terms and conditions of that platform, which may differ from ours. Please read carefully the applicable terms, return policies and customer service conditions on the marketplace where you complete your purchase.

Customer service and complaints

For any questions or complaints regarding online orders, you can contact us at olivottosrl@hotmail.com. We always aim to respond and find a fair solution as quickly as possible.

Applicable law and jurisdiction

Unless otherwise provided by mandatory rules of your country of residence, online sales contracts concluded through this website are governed by Italian law and any disputes shall be subject to the competent courts of Milan, Italy.

Data controller

The data controller for processing personal data collected through this website is OLIVOTTO SRL C.R., Largo Ungaretti 3/A, 20044 Arese (Milano), Italy. You can contact us at olivottosrl@hotmail.com regarding any question about privacy.

Types of personal data we collect

• Identification and contact data (such as name, surname, email address, phone number, billing and shipping address) when you fill in forms, place an order or contact us.
• Order and payment information related to purchases of our products.
• Technical and browsing data (such as IP address, device and browser information, pages visited and time spent on the website), collected mainly through cookies and similar technologies.
• Communication content if you send us emails or messages via forms.

Purposes and legal bases of processing

• To manage orders and provide our products (performance of a contract and pre-contractual measures).
• To respond to your requests sent via email or contact forms (legitimate interest in responding to users and, where relevant, performance of a contract).
• To comply with legal obligations in accounting, tax and consumer protection matters.
• To send you service communications related to orders, deliveries or important changes to our services (performance of a contract and legal obligations).
• To send you newsletters or commercial communications about Olivottoil products and initiatives, only with your explicit consent, which you may withdraw at any time.
• To improve our website and services through aggregated analysis of usage data (legitimate interest in optimizing and securing our digital services).

Data retention

We keep your personal data only for as long as necessary to achieve the purposes for which it was collected, and in any case within the limits set by applicable law. For example, data relating to purchases are usually retained for at least 10 years for accounting and tax reasons, while data processed for marketing purposes are kept until you withdraw your consent or request deletion.

Data recipients and international transfers

We may share your data with trusted service providers who help us operate the website, process payments, manage shipments, provide IT services or send communications. These providers process data only on our instructions and under appropriate contractual safeguards. Some providers may be located outside the European Economic Area; in such cases, we adopt suitable safeguards, such as standard contractual clauses, where required by law.

Your rights under GDPR

In the cases and within the limits established by law, you have the right to:

• Access your personal data and obtain a copy.
• Request the rectification of inaccurate or incomplete data.
• Request the deletion of your data (“right to be forgotten”), where applicable.
• Request restriction of processing in certain circumstances.
• Object to processing based on our legitimate interest, for reasons related to your particular situation.
• Withdraw your consent at any time, without prejudice to the lawfulness of processing based on consent before withdrawal.
• Receive the data you have provided in a structured, commonly used and machine-readable format and, where technically feasible, transmit it to another controller (data portability).
• Lodge a complaint with the competent data protection authority.

How to exercise your rights

You can exercise your rights at any time by writing to olivottosrl@hotmail.com, specifying your request and providing the information necessary to identify you. We will respond as soon as possible and, in any case, within the time limits set by applicable law.

Security of your data

We adopt appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction.

Updates to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes in law, our services or the technologies we use. The latest version is always available on this page.

What cookies are

Cookies are small text files that websites send to your device, where they are stored and then transmitted back to the same websites on your next visit. Cookies allow us to recognize your browser, remember your preferences and understand how you use our website, so we can improve your browsing experience.

Types of cookies we use

• Technical cookies: these are necessary for the proper functioning of the website and to allow you to browse pages and use basic features (for example, maintaining your session or remembering items in your cart). They do not require your consent.
• Analytics cookies: these help us understand how visitors use the website (for example, which pages are most visited or how long users stay on a page). We use this information in aggregated form to improve content and navigation. Where required by law, these cookies are used only with your consent.
• Marketing and profiling cookies: these may be used to show you advertisements based on your interests, including when you visit other websites or platforms such as social networks or marketplaces. They are activated only if you give your consent.

Cookie banner and consent management

When you first visit the website, a banner informs you that we use cookies and allows you to accept all cookies, refuse non-essential cookies or choose your preferences in more detail. You can change your choices at any time using the tools made available by your browser or by revisiting the cookie settings area, where provided.

How to manage or disable cookies

You can configure your browser to accept, refuse or delete cookies at any time. The method varies depending on the browser you use (for example, Chrome, Safari, Firefox, Edge). Please refer to your browser’s help section to find the instructions that apply to you. Keep in mind that disabling technical cookies may affect the functioning of the website and some services may not be available.

Third-party cookies

Some cookies may be installed by third parties when you visit our website, for example analytics providers or advertising partners, or when content from external platforms (such as embedded videos or marketplace widgets) is displayed. These third parties are responsible for their own cookies and data processing; we invite you to read their privacy and cookie policies.

Updates to this cookie policy

We may update this cookie policy to reflect changes in the cookies we use or in applicable legislation. The latest version is always available on this page.

Links to Amazon marketplaces

Some links on this website redirect you to Amazon marketplaces (for example Amazon.it, Amazon.de, Amazon.fr, Amazon.co.uk, Amazon.com or Amazon.ca) where you can purchase Olivottoil products. In these cases, the purchase is completed directly on Amazon under the terms of use, privacy policy and sales conditions of the relevant Amazon website.

Affiliate and commercial relationships

Where required, we may participate in Amazon affiliate or similar commercial programs. This means that we may receive a commission when you make a qualifying purchase after clicking on certain links on our website. This does not change the price you pay and does not affect our independence in presenting our products and information.

Responsibility of third-party platforms

Once you are redirected to Amazon or any other third-party platform, the management of your account, orders, deliveries, returns, refunds and customer service is governed by the rules of that platform. Olivottoil cannot control or be responsible for how these platforms operate or how they process your personal data. We therefore recommend that you read the legal notices, terms and conditions and privacy policies of the relevant platform carefully.

Third-party tracking and analytics

Third-party partners (including marketplaces and analytics providers) may use cookies or similar technologies to measure the performance of links, track conversions or analyze aggregated usage data. Where required by law, such tools are activated only with your consent through the cookie banner or the settings you choose on the third-party platform.